Privacy policy
1. Introduction and Contact Information
This Privacy Policy explains how Amble Hound ("Amble Hound," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or make a purchase from our website.
For questions regarding this Privacy Policy or your personal information, please contact us at:
Amble Hound
Email: amblehound@outlook.com
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
• Name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction information
• Payment-related information
• IP address
• Browser and device information
• Website activity and interaction data
• Marketing and communication preferences
• Information you voluntarily provide when contacting us
Payment information may be processed directly by our payment service providers and may not be stored directly by us.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Interaction with our website
We use this information to operate, secure, analyze, and improve our website and services.
4. Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information on our behalf in connection with operating our online store, processing transactions, fraud prevention, analytics, and providing Shopify services.
For customers located in the United States, Shopify states that personal data may be received by Shopify Inc. and processed in accordance with Shopify's applicable privacy policies.
More information about Shopify's privacy practices is available through Shopify's Privacy Policy.
5. How We Use Personal Information
We may use personal information to:
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide customer support
• Communicate regarding orders, returns, exchanges, and refunds
• Detect and prevent fraud or misuse
• Maintain and improve our website
• Analyze website performance
• Comply with legal obligations
• Send marketing communications where permitted by law
• Personalize advertising where permitted by applicable law
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support advertising and marketing activities.
Depending on your location, you may have the right to opt out of certain cookies or certain uses of personal information for targeted advertising.
You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Order Fulfillment and Service Providers
We may disclose personal information to service providers when reasonably necessary to operate our business and fulfill your order.
These may include:
• Shopify
• Payment processors
• Shipping carriers
• Fulfillment providers
• Customer service providers
• Email and SMS marketing providers
• Analytics providers
• Advertising platforms
• Fraud prevention providers
Our fulfillment and shipping providers may include HyperSKU, EasyDHL, or other providers used to process and deliver your order.
8. Payment Providers
Depending on the payment methods available at checkout, payment information may be processed by providers such as:
• Shopify Payments
• PayPal
• Google Pay
• Klarna
• Other payment providers displayed at checkout
These providers process personal information according to their own privacy policies and terms.
9. Email Marketing
If you subscribe to our marketing emails, we may use your email address to send promotional messages, product updates, and offers.
You may unsubscribe at any time by using the unsubscribe link contained in our emails.
We may continue sending non-marketing communications relating to your orders or account where necessary.
10. SMS Marketing
If you voluntarily sign up for SMS marketing or text notifications, we may use your mobile phone number to send messages you requested, including promotional messages or order-related updates.
Message and data rates may apply.
You may opt out at any time by following the instructions provided in the applicable SMS message, such as replying STOP where supported.
11. Disclosure of Personal Information
We may disclose personal information:
• To service providers performing services on our behalf
• To process and fulfill transactions
• To comply with applicable laws, regulations, court orders, or legal requests
• To protect our rights, customers, business, or property
• In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business
We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted by law.
12. U.S. State Privacy Rights
Depending on your state of residence and whether applicable privacy laws apply to our business, you may have certain rights regarding your personal information.
These rights may include:
• The right to know or access personal information we collect
• The right to request deletion
• The right to correct inaccurate personal information
• The right to obtain a portable copy of certain personal information
• The right to opt out of certain sales or sharing of personal information
• The right to opt out of targeted advertising where applicable
• The right to limit certain uses of sensitive personal information where applicable
• The right not to be discriminated against for exercising applicable privacy rights
These rights vary by state and may be subject to exceptions.
To submit a privacy request, contact:
amblehound@outlook.com
We may need to verify your identity before processing certain requests.
13. California Privacy Rights
If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"), applies to us, you may have additional rights, including the right to:
• Know the categories and specific pieces of personal information collected about you
• Know the purposes for which personal information is collected or used
• Request deletion of personal information, subject to applicable exceptions
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information where applicable
• Limit certain uses or disclosures of sensitive personal information where applicable
• Receive equal service and pricing when exercising your privacy rights
Where required, we will honor applicable opt-out preference signals, such as Global Privacy Control, in accordance with applicable law.
14. Children's Privacy
Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.
15. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Processing and maintaining orders
• Providing customer support
• Resolving disputes
• Preventing fraud
• Complying with tax, accounting, and other legal obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
17. International Data Transfers
Our service providers may process personal information in countries other than the country in which you live, including the United States, Canada, and other locations.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.
The updated version will be posted on this website with a revised "Last Updated" date.
19. Contact Us
For questions regarding this Privacy Policy, privacy requests, or concerns regarding your personal information, contact:
Amble Hound
Email: amblehound@outlook.com